Trust & Safety

What “Thriftby Certified” actually means.

Most platforms ask you to trust a profile photo. Thriftby holds every provider to a real verification standard before they enter your home — and shows you exactly what that standard is.

The Thriftby Certified badge

When you see the Certified badge on a provider, it means they have passed every layer of our verification standard below. No badge, no bookings.

The four layers of verification

01

Government ID verification

Active

Every provider submits a government-issued photo ID, reviewed by our admin team before they can accept a single booking. Names are matched and documents are checked for authenticity.

02

Criminal record check via Triton Canada

Triton Canada · CPIC

Providers are screened with a Canadian Criminal Record Check run through Triton Canada against the CPIC (Canadian Police Information Centre) database — the same national system used for formal employment screening.

03

Escrow-protected payments

Active

Your payment is held securely by Stripe and only released to the provider after you confirm the job is complete. No upfront risk, no paying for work that was not finished.

04

Verified-only reviews

Active

Only customers who completed and paid for a real booking can leave a review. Ratings cannot be fabricated, so a provider’s reputation reflects actual work.

The criminal record check, in plain language

A Canadian Criminal Record Check via Triton Canada queries the national CPIC database for a provider’s legal identity. Here is what a clear result requires — and what stops a provider from being Certified.

What passes

  • •No relevant criminal convictions on the CPIC national database
  • •Identity confirmed and matched to the submitted government ID
  • •Clear result returned for the provider’s legal name and date of birth

What fails

  • •Relevant criminal convictions surfaced by the check
  • •Identity that cannot be verified or does not match the ID on file
  • •Refusal to complete or consent to the record check

Verified pros, ready when you are.

Browse Thriftby Certified providers near you and book with confidence.

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